Red Ring of Death (RRoD)
Last year when I turned 40 my wife bought me a new toy, an Xbox360 Elite. For nearly 8 months we enjoyed playing games, watching DVD’s, etc. with it. Then, on one fateful night, it happened… the dreaded RRoD.
Well crap.
After doing some quick research on the internets I found that since my Xbox was still in warranty M$ would fix or replace my unit no charge. So off I went to the Xbox website to request a repair. I filled out a repair form and got a confirmation email saying that further instructions would follow.
The very next day I got an email saying that I would need to ship my Xbox to a repair site and that there were 3 ways this could happen: 1) I would receive an e-shipping label which I could print out and stick on my own shipping box, 2) I would receive a ship back kit, with a box, packing, and shipping label, or 3) I would receive a shipping label via snail mail which I could stick on my own shipping box. 1 of these things would happen in 3-5 days according to the email. Great!
Well not so great… after a week I still hadn’t received anything. So I called and spoke with a very helpful young lady from India. After re-hashing the whole situation with her she tells me she’s canceling my previous service request and issuing me a new one. Oh great, this makes me feel really good. Nothing could go wrong now. She goes on to say that I’ll be getting an e-shipping label via email and that I’ll have to find my own box and pack my Xbox in it to ship. Ugh.
Sure enough, within 2 hours I receive my label so I pack up my Xbox and take it to UPS. I track it’s progress to Mesquite, Texas, which takes a week. Finally it shows as being delivered.
Not long after that I get an email from UPS saying that there’s an incoming delivery. That’s strange. The next day I receive a box from M$. It’s awfully light… no Xbox in here. What is inside is a shipping kit with plastic bag, foam packing to fit the Xbox, tape and a shipping label. Well isn’t that nice. This would have been useful about a week ago.
So now I begin a daily (sometimes hourly) routine of checking my Xbox account to see what my repair status says. Finally, 2 days after being delivered it finally shows as being received by the repair center. Now the wait will be 2-3 weeks.
That was last Friday. On Monday I just happened to check the status again only to find out that my Xbox has been repaired and shipped back to me. I even have a tracking number. Oh Joy! 5 days later my UPS guy Scott comes to the door with a package I have to sign for.
Scott: “Got your Xbox repaired.”
Me: “Huh? How do you know it’s an Xbox?”
Scott: “We see hundreds of these things. First we see the empty shipping boxes go out, then the Xbox’s getting shipped back and finally them coming home from repair.”
Me: “Lot’s of them huh?”
Scott: “Yeah, you’re definitely not alone.”
Not alone indeed. RRoD has really been a thorn in Microsoft’s side. I always had a feeling it was going to happen to me… I hope it doesn’t happen again.






